FAQs
Your questions, our answers. It's clear, it's clear, it's crystal clear... But sometimes, it's better to spend a little time explaining rather than pedaling through the hassle!
Our studios operate on a credit system. This system allows you to benefit from lower rates for sessions with low demand. To fully understand how credits work, we invite you to consult the page dedicated to these explanations. And this is where it all happens -> CREDITS, HOW DOES IT WORK?
The Sanctuary Pass: access via a single customer account to all the concepts and studios of the Family Sanctuary.
Everything is centralized within the Sanctuary mobile application (downloadable from iOS And Android), designed to provide an unprecedented experience for our members.
It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the best fitness experiences in one place :
1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.
2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.
3. Easy navigation between the different available fitness studios and concepts.
4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.
By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:
- The Boxing Circle – 50% boxing / 50% bootcamp
- Studio Poses – Yoga / barre / pilates
- Space cycle – Indoor cycling
- DRIP Hiit – Circuit training
- Decibel – Dance workout
- Aqua by – Aquacycling
Nothing could be simpler!
To book a session, we have thought of everyone and made several means available to you:
- On this website, quite simply, in complete autonomy:
- Click on the buttonTO BOOK"in the menu on this site
- Choose your studio, day and time.
- Log in to your member account (or create one)
- If you have credit, it's reserved! If you don't have enough, simply top up your account.
- Easy
- With the Sanctuary app, which you can take with you wherever you go:
- You can send us an email at: contact@space-cycle.com
- Chat: directly at the bottom right of our site
- And if you prefer to come see us, we will be happy to explain everything to you:
Studio Bonne Nouvelle - 6 Rue de l'Échiquier, 75010 ParisStudio Bastille -151 rue du Faubourg Saint-Antoine, 75011 Paris
Make sure you arrive 20 minutes before the start of the session. If it's your first time, the team welcoming you will explain everything about the session. Once you have gone through the box “cloakrooms“, the studio will open its doors to you 5 minutes before the start of the session. This will give you time to settle in and adjust your bike. Once installed, the coach will arrive in turn and the music will take you on a journey 45 minutes of riding. The coach will accompany you throughout the journey.
For a smooth takeoff, go to our guide page to know everything you need to know before your first trip.
At SPACE CYCLE, all sessions are open to beginners, intermediates, advanced…The coaches are there to make you ride!
⚠️ If you are pregnant, certain movements can be adapted in case of difficulties. Ask your doctor.
⚠️ The SPACE universe is not recommended for photosensitive people.
Just take a tsports outfit and your water bottle, we provide the right shoes!
If you forget your water bottle, we sell bottled water at the studio reception desk.
Leggings, jogging, t-shirt, crop top, bra, shorts… the important thing is that you are comfortable.
We provide the right shoes!
If you cannot attend your session, you have 2 options:
1. Cancel your session directly from your account
2. Send us an email at contact@space-cycle.com
However, remember to cancel your session 12 hours in advance. This would allow another motivated person to recover your spot. Otherwise, it will be deducted.
The session is designed so that the warm-ups help you avoid injury. We therefore advise you not to miss them. Unfortunately, you will be refused access to the session if you are late, and your session will be deducted.
Our studio is fully equipped : towels, water fountains, code lockers, shower & care products, hair dryers and straighteners…
Quite !
For any questions, do not hesitate to send us an email at contact@space-cycle.com with all the necessary information. If you are in business, go directly to our dedicated page.
Several ways to contact us:
Email to: contact@space-cycle.com
Chat: directly at the bottom right of our site
And if you prefer to come see us, we will be happy to explain everything to you:
Studio Bonne Nouvelle – 6 Rue de l’Échiquier, 75010 Paris
Studio Bastille –151 rue du Faubourg Saint-Antoine, 75011 Paris
